Overview

Bolton White Hotel is a leading hospitality company located in the heartland of Nigeria, approximately 30 minutes drive from the Nnamdi Azikiwe International airport, about 5 minutes drive from the international Conference Center/ National Assembly complex and the Federal Secretariat. The hotel has 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, a great cooling system in all rooms, a writing desk and satellite TV, tea/coffee making facilities, direct-detail telephone/modern and Wi-Fi. Non-smoking rooms are available on request.

It has various conference and banqueting facilities available with seating capacity from 160 to 200 for conference and banqueting. Each venue is air-conditioned, with standard audiovisual equipment, available on request.

Job Position: Room Service Waiter

Location: Abuja

Duties and Responsibilities

  1. Responsible for answering all telephone calls and prioritizing said calls.
  2. Should have very good telephone etiquette.
  3. Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
  4. Should have good knowledge of room service
  5. Should be able to provide recommendations and suggestions to guests upon request.
  6. Be knowledgeable of all services, facilities and products offered by the hotel.
  7. Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
  8. Display excellent conversation skills and selling techniques at all times.
  9. Pay attention to guest orders, and know the menu thoroughly.
  10. Write down all information clearly. Highlight special requests.
  11. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
  12. Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
  13. If the order has not been sent up by this time, a call must be placed to the guest to apologise and re-evaluate the delivery time.
  14. Ensure correct posting in the POS system for communication to the service and kitchen departments.
  15. Able to perform all duties and tasks per the tasks required at the outlet.
  16. Assist the department to drive guest satisfaction by providing consistent guest experiences.
  17. Report positive and constructive guest feedback to the manager.
  18. Promptly handle guest queries, complaints and all issues in a professional manner.
  19. Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
  20. Assist in carrying out scheduled inventories of products and operating equipment.
  21. Ensure that the place of work and surrounding area are kept clean and organized at all times.
  22. Ensure proper appearance and grooming while on duty.
  23. Perform any other assigned reasonable duties and responsibilities as assigned.

Job Requirements
Education:

  • A Degree in Hotel Management or other related fields.

Prerequisites:

  • Ability to communicate with the guests and anticipate their needs.
  • Ability to smile and diffuse anger naturally.
  • Have an enthusiastic and positive personality.
  • Profound knowledge of customer service and of all beverage products and services.

Application Deadline
21st May 2022.

Method of Application
Interested and qualified candidates should send their CV, Application Letter and Passport Photograph to: hrboltonwhitehotel@gmail.com using the Job Title as the subject of the mail.

Tagged as: Hospitality