Overview

ICAP is a global health leader situated at Columbia University, ICAP has worked since 2003 with one central goal: to improve the health of families and communities.

Job Title: IT Support Staff

Job Location: Abuja, Nigeria

Job Responsibilities

  • Perform software configuration on stand-alone computers and laptops
  • Provide support in diagnosing hardware and software issues and troubleshooting activities
  • Support with documenting all processes in reference manuals for training and guidance
  • Assist in hardware and software inventory management
  • Handle periodic maintenance of hardware and software
  • Troubleshoot equipment such as printers and scanners and other peripherals
  • Take telephone calls from users and attempt to assist them with their information technology questions and problems
  • Handle IT-related documentation and make sure that all IT supplies are available
  • Assist in gathering user requirements and developing appropriate reports for IT professionals
  • Provide users with ongoing assistance in their information technology problems
  • Provide support in setting up end-user training activities
  • Ensure adherence to ICAP corporate standards, design and architecture  install and configure computer hardware operating systems and applications
  • Monitor and maintain computer systems and networks
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications, test and evaluate new technology
  • Set up new users’ accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Work continuously on a task until completion (or referral to third parties, if appropriate) prioritize and manage many open cases at one time conduct electrical safety checks on computer equipment

Job Requirements
Education:

  • University Degree or Diploma in Computer Studies

Experience, Skills & Minimum Required Qualifications:

  • Proven ability and experience in setting up LANs and telecommunications networks
  • Experience in supporting and management of LANs
  • Experience in Microsoft Server Administration
  • Experience in supporting Windows Operating System
  • Proficiency in performing hardware and software installation procedures
  • Patience and due diligence.
  • Leads by example to motivate high performance of others
  • Very strong commitment to continuous learning.

Travel Requirements:

  • Not Required

Application Deadline
22nd July 2022 W. Central Africa Standard Time.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology, Technical