Overview

Tropic Dreams is a full-service digital transformation agency based in Lagos, Nigeria. We are passionate about helping businesses undergo a digital revolution in all tiers of their operations by providing cutting-edge technology tools, training and services.

Job Position: IT Service Delivery Associate

Job Location: Lagos

Job Description

  1. Our company is looking for an IT Service Delivery Associate to be responsible for implementing cloud software used to run business operations, providing technical support, implementing best practices, ensuring IT policies are adhered to and training employees on how to use the software system.
  2. To be successful in this role, you will need to be eager to learn the software’s inner workings, understand the rudiments of IT support, and the motivations of the various users, and have good communication and interpersonal skills. Previous experience in an IT administrator role is an advantage.

Job Responsibilities

  1. Manage a help desk (IT Support services)
  2. Ensure that team members are familiar with IT service delivery processes and best practices. Offering training as necessary.
  3. Maintain the map of business processes to services
  4. Assist with integration of cloud services (Zoho)
  5. Implement mechanisms to keep downward pressure on spending such as turning off development resources (where unused out of business hours) and limiting subscriptions to those who need them for their role
  6. Manage end-user adds, edits, and deletes to subscription services through a central directory
  7. Manage the onboarding and exiting of staff in terms of cloud service subscriptions
  8. Run compliance reports on cloud services users and usage
  9. Service catalog ownership and control.
  10. Knowledge of Zoho is an added advantage.

Job Requirements

  • Bachelor’s Degree in Computer Science or other IT-related field
  • 1-3 years of experience in IT Implementation.
  • Hands-on experience with Zoho
  • Strong project management skills, able to manage complex projects with many moving pieces, use Zoho capabilities and agile processes for project management, and oversee task completion.
  • Attention to detail.
  • Data analysis and reporting skills both within and outside of the Zoho platform.
  • Own a computer and smartphone
  • Have moderate IT technical skills and knowledge of server management and cloud services
  • Strong ability to learn on the job
  • A commitment to excellent customer service.
  • Excellent written and verbal communication skills.
  • Competency in internet navigation and cloud based tools
  • Able to work comfortably in a fast paced environment.

Application Deadline
30th September, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology, Logistics

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