Overview

Jolie Homes Limited is the best Real-Estate Trading marketing Agency in Nigeria, we sell, rent, and manage all kinds of Accomodations Needs.

Job Position: Customer Service Officer

Job Location: Ikorodu, Lagos

Job Responsibilities

  1. Fulfill customer service requests via phone, email, mail, chat, in person or social media
  2. Establish and maintain effective and cooperative working relationships and excellent customer service with dealers and consumers
  3. Open and maintain customer accounts by recording account information
  4. Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction, and following up
  5. Manage large amounts of incoming calls – no cold calls!
  6. Identify and assess customers’ needs to achieve satisfaction.
  7. Provide accurate, valid and complete information by using the right methods/tools
  8. Meet personal/team sales targets and call handling quotas.
  9. Go the extra mile to engage customers.

Job Requirements

  1. Experience in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking a plus.
  2. Experience with simple math
  3. Experience interpreting and/or discussing information with others through technology
  4. Experience teaching others about new terminology or concepts
  5. Strong telephone, email and computer skills including Microsoft Office (Word, Excel, and Outlook)
  6. Ability to learn quickly
  7. Able to work well as part of a team.
  8. High level of communication and relationship building in a professional, positive, and kind manner
  9. Communicate effectively in written and verbal
  10. Creative and resourceful thinking for best customer solutions.
  11. Provide guidance to multi levels throughout the internal organization and external customer base.

Salary
N100,000 – N120,000 monthly.

Application Deadline
23rd September, 2022.

How to Apply
Interested and qualified candidates should send their CV to: joliehomeslimited@gmail.com using the Job Title as the subject of the email.

Tagged as: Customer Service