Overview
Owens and Xley Consults – Our client, a Kitchen Brand located in Yaba, Lagos, is recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Yaba, Lagos
Job Responsibilities
- Receive and respond to inquiries via phone calls, emails, and social media (WhatsApp, Instagram DMs).
- Process online transactions, communicate orders to the kitchen team and follow through on delivery of items ordered to the clients.
- Upsell and cross-sell the company’s products and services to clients through all communication channels.
- Follow up on potential clients to explain company products & service offerings and encourage purchases in line with the company’s policies.
- Maintain accurate records of all sales, scheduled client orders, and client complaints.
- Keep accurate records of all clients’ data (names, phone numbers, addresses, etc.)
- Collaborate with the marketing department to ensure that the company is reaching its target audience.
- Ensure client satisfaction at all times by promptly attending to their specific needs.
- Follow up on clients to get post-service delivery feedback.
- Receive, resolve or escalate client complaints to the operations manager.
- Perform all other related tasks as assigned.
Job Requirements
- B.Sc / HND in a related field.
- Certification from a culinary school is a key requirement
- Minimum of one (1) year experience as a sales or client service associate. Previous experience managing social media is an added advantage.
- Use of graphics design tools such as Canva is an added advantage.
- Proficiency in the use of Microsoft office tools.
- Must have a pleasant personality
- Strong verbal and written communication skills
- High level of professionalism
- Ability to work independently and with flexibility.
- Must display creativity and the ability to contribute innovative ideas.
- Must have a strong command of the English language and display this whilst speaking to clients.
- Must be courteous at all times.
- Must display a willingness to assist team members even when it is out of the scope of work
- Must be female
- Must be within the age range of 21-25 years.
Remuneration
N80,000 Monthly.
Application Deadline
27th October, 2022.
How to Apply
Interested and qualified candidates should send CV to: recruitment@owensxley.com using the job title as the subject of the mail.
