Overview
Kreateng is a software development, branding and Fin-tech company. We breathe life into other brands through technology.
Job Position: Customer Service Executive
Job Location: Lagos
Job Description
- A reputable Bank is in search of a Customer Service Executive, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.
Job Responsibilities
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc
- Maintain documentation of customer inquiries and responses for future reference.
- Direct or route customer calls to appropriate personnel for assistance
- Handle dissatisfied customers in a polite and professional fashion
- Track and follow-up all customer requests in a timely manner
- Maintain broad knowledge of all company products, services and promotions.
- Identify and implement new process plan to improve customer support service.
- Manage large volume of customer calls in friendly and courteous manner.
- Provide outstanding and exceptional customer service.
- Greet and address customers in a friendly and respectful way.
Job Requirements
- Minimum of HND / BSc Degree from a reputable institution
- Must have completed NYSC
- Minimum of 1 year of banking experience
- Not more than 27years
- Candidate must be very smart and articulate
- Excellent communication skills (both written & oral)
- Good interpersonal and team work skills
- Professional, able to maintain confidentiality and ethical behavior.
Application Deadline
27th October, 2022.
How to Apply
Interested and qualified candidates should send their CV and Cover Letters to: jobs@kreateng.com using the Job Title as the subject of the mail.