Overview

Footprint Ng is a bespoke Hospitality business development and training Firm with high regard for excellence, we have a network of seasoned and independent experts in every business facet, trained and well experienced to handle today’s hospitality’s Business challenge.

Job Position: Receptionist

Job Location: Abijo, Lagos

Job Description

  • Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Job Responsibilities

  1. Welcome and greet guests
  2. Answer and direct incoming calls
  3. Inform guests of hotel rates and services
  4. Make and confirm reservations for guests
  5. Ensure proper room allocation
  6. Register and check guests in
  7. Confirm relevant guest information
  8. Verify guest’s payment method
  9. Verify and imprint credit cards for authorization
  10. Issue room keys and direct guests to their rooms
  11. Maintain clear and accurate records of guest room bookings
  12. Compute all guest billings, accurately post charges to guest rooms and house accounts
  13. Receive and transmit messages for guests
  14. Retrieve mail, packages and documents such as faxes for guests
  15. Listen and respond to guest queries and requests both in-person and by phone
  16. Provide accurate information about local attractions and services
  17. Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  18. Complete and maintain any incident reports, daily activity reports or other reports requested by management
  19. Manage conference room bookings and scheduling
  20. Close guest accounts and check guests out
  21. Review accounts and charges with guests during the check-out process
  22. Process accurate payment of guest accounts
  23. Inform housekeeping when rooms have been vacated and are ready for cleaning
  24. Monitor visitors to the hotel.
  25. Enforce rules and policies of the hotel
  26. Maintain a neat and orderly front desk and reception area.

Job Requirements

  1. ND, B.Sc or HND qualification
  2. Guest/customer relations experience, preferably in a hospitality environment
  3. Strong working knowledge of relevant computer software including MS Office and booking and payment systems
  4. Numeracy skills.
  5. Administrative skills.

Salary
N50,000 – N70,000 monthly.

Application Deadline
10th November, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter explaining why you would be a great fit for the position to: footprinthjobs@gmail.com using the Job Title as the subject of the email.

Tagged as: Administrative