Overview

Sooyah Bistro Limited – We are a one-stop Suya culinary restaurant. Sooyah Bistro is our way of combining an age-old tradition with today’s innovation, resulting in an amazingly unique, tasty and creative culinary experience.

Job Position: Customer Service Executive

Job Location: Lekki Phase 1, Lagos

Job Responsibilities

  1. Deal with the customers via emails, over the phone, Whatsapp
  2. Remain customer-oriented and maintain high customer satisfaction
  3. Manage a large number of incoming calls
  4. Accept orders via phone calls and online platforms
  5. Listen to the customer queries patiently and solve them. If the problem doesn’t seem to be solved, then forward the problem to the superiors.
  6. Respond to the problems of the customer promptly
  7. Transfer Orders to respective Branches and monitor them till it’s fulfilled
  8. Take the extra mile to engage customers
  9. Maintain records of interactions with the customers in an orderly manner
  10. Coordinate with the internal department to find solutions and resolve matters
  11. Maintain a follow-up on the customer, whose query you had solved.
  12. Ensure they are satisfied with your answer.
  13. Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.
  14. Assist Kitchen staff where and when necessary

Job Requirements

  1. Bachelor’s Degree; at least 2 years of experience directly related to the duties and responsibilities specified.
  2. Proficiency with Excel functions and formulas, generating professional reports through excel.
  3. Ability to analyze and solve problems, think creatively and proactively to solve issues.
  4. Good understanding of customer satisfaction.
  5. Extremely organized, meticulous, and able to work with minimum supervision.
  6. Ability to prepare routine administrative reports
  7. Ability to receive, stock, and/or deliver goods.
  8. Great computer skills
  9. The job requires onsite presence as needed.

Compensations

  • N70,000 – N100,000
  • Shared bonus based on performance
  • HMO plan
  • Monthly feeding allowance.

Application Deadline
30th December, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service, Graduate

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