Overview

Monty Suites – Come stay with us and enjoy first hand service of our just rebranded and upgraded facility in the heart of Uyo, one of Nigeria’s fastest growing and lively city. No matter where you are coming from or where you are going to, there is so much to experience and indulge, because, we understand your unique personality to provide customized service delivery by listening, understanding and satisfying your unspoken desires all through your stay. The beauty of the scenery, the exquisitely-furnished rooms and the serene ambience of the surrounding all make you see, feel and enjoy the pleasant appeal of nature.

Job Position: Front Desk Executive

Job Location: Lekki, Lagos

Job Responsibilities

  1. Perform all check-in and check-out tasks
  2. Manage online and phone reservations
  3. Inform customers about payment methods and verify their credit card data
  4. Register guests collecting necessary information (like contact details and exact dates of their stay)
  5. Welcome guests upon their arrival and assign rooms
  6. Provide information about our hotel, available rooms, rates and amenities
  7. Respond to clients’ complaints in a timely and professional manner
  8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  10. Upsell additional facilities and services, when appropriate
  11. Maintain updated records of bookings and payments

Job Requirements 

  • Degree in Hotel Management is a plus
  • 2 – 4 years work experience.
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and Room KeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Must reside on the island
  • Knowledge on Opera is an added advantage.

Remuneration
N60,000 – N70,000 Monthly.

Application Deadline
15th December, 2022.

How to Apply
Interested and qualified candidates should send their Applications and CV to: hr.lekki@montysuites.com using the Job Title as the subject of the email.

Tagged as: Administrative