Overview
SOL Recruitment Services is a business of Strategic Outsourcing Limited, a limited liability Primary Employment Agency duly incorporated in Nigeria.
Job Position: Call Centre Representative
Job Location: Victoria Island, Lagos
Job Description
- We are looking to recruit over a 300 Call Center Representative that will be the liaison between our client and its current and potential customers.
- The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Job Responsibilities
The Customer Service Representative is expected to perform specific duties, tasks, and responsibilities, as shown below:
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the bank’s products and services and respond to all inquiries accordingly
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Inform and suggest new products and services to customers
- Provide relevant information to customers on their account status.
- Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction
- Ensure that customers’ confidential information is properly protected and only used for official purposes
- Channel complex customer complaints and challenges to the right quarters for effective resolution
Job Requirements
- Candidates should possess an SSCE / GCE / NECO, OND, HND, NCE or Bachelor’s Degree with 0-2 years experience.
- Previous experience in a customer support role in banking,personal banking, retail banking or financial services
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listeningand time management skills
- Familiarity with CRM systems and practices
- Customer focus, Customer satisfaction-orientedand adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Excellent sales skills
Application Closing Date
27th December, 2022. (COB)
How to Apply
Interested and qualified candidates should send their CV to: francescag@solnigeria.com using the Job Title as the subject of the mail.
Or
Click here to apply online
