Overview

Clout Africa (Dreamcraft Entertainment) is a full stack media incubator that works to help brands reach global audiences by creating content tailored to the client and audience’s taste and optimising brands and individuals and organizations to reach peak marketability with the ultimate goal of exporting viable brands to international audiences.

Job Position: Client Service Executive

Job Location: Victoria Island, Lagos

Job Purpose

  • Shall be responsible for the timely processing of clients’ media order, enquiries and request. Also to follow-up with other operations department to ensure compliance on clients’ order. And finally as a back-up to the Marketing Executives.

Job Description

  1. Directing strategy towards the profitable growth and operation of the company.
  2. Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
  3. Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
  4. Achieve growth and hit sales targets of the organization through effective planning and budgeting.
  5. Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
  6. Present sales, revenue and expenses reports and realistic forecasts to your line manager
  7. Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
  8. Interact and manage correspondence with prospective clients with speed and accuracy.
  9. Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
  10. Processing of clients Media Purchase Order.
  11. Making accurate cost calculations to provide customers with quotations
  12. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  13. Accomplishes marketing and organization mission by completing related results as needed.
  14. Preparation of Media Plan and Campaign costing for prospective Clients.
  15. Attend to Clients enquiries, requests, queries via face to face, emails, telephone conversations. (Sponsorship, interview, OB, compliance etc.)
  16. Good Filing, sorting and safe keeping of documents.
  17. Familiarization with station programs, format, and ratings at all times.
  18. Generating database for client (KYC) and updating of Clients list.
  19. Develop active synergy with marketing team to ensure that Clients relationships are managed seamlessly.
  20. Deliver superior Clients’ service with courtesy and good manners to both internal and external Clients.
  21. Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.
  22. Builds effective relationships with potential clients and existing customers

Job Requirements

  • Degree in Arts or any other related field
  • 2 years proven work experience as a Client Service Executive, prefarably in a Media space
  • Excellent written and communication skills
  • Proficient in MS Office.

Application Deadline
31st January, 2023.

How to Apply
Interested and qualified candidates should send their CV to: cloutafrica1@gmail.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate