Overview

Peniel Apartments Limited is a hospitality company in the heart of Abuja, providing of medium to long-stay, serviced apartments to guests from various parts of the world for over twenty years.

Job Position: Guest Relations Officer

Job Location: Abuja

Job Description

  1. Reviewing the arrival and departure list daily and assists in preparing and distributing welcome amenities.
  2. Welcome guests upon arrival/check-in and bids them farewell at check-out.
  3. Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).
  4. Respond to guests needs and anticipate their unstated ones.
  5. Expect and react promptly to guests’ requirements and inquires.
  6. Attends promptly to customers’ inquiries and assists them with their needs.
  7. Responsible for providing information regarding the Peniel facilities and all other services available.
  8. Should have up-to-date information on daily room occupancy
  9. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  10. Give proper and complete handover to the next shift
  11. Should be able to handle all guests without bias or prejudice.
  12. Ensures compliance to Peniel’s rules and policies.
  13. Adhere to strict staff grooming and hygiene standards.
  14. Logs the day’s activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.
  15. Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
  16. Actively listen and resolve guests’ complaints.
  17. Assists the guest in their travel needs.
  18. Ensures the guest’s are satisfied and maintains their satisfaction throughout their time.

Job Requirements

  • Minimum of a B.Sc. in Tourism, Business Administration or other related courses.
  • 3-5 years in the front office or customer service in hospitality or similar reputable industry.
  • Should always be neatly dressed, wears the complete uniform within the standards set forth by management.
  • Should always wear Identity tag at all times in order for recognition.
  • Excellent problem resolution skills along with outstanding communication and active listening skills.
  • Ability to work flexible hours.
  • Excellent computer skills.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts – days, evenings, weekends and holidays.
  • Ability to relate well with guests and employees.
  • Personable, enthusiastic, self-motivated and able to work independently
  • Should possess detailed information about Penile’s facilities and other surrounding areas with similar products.

Application Deadline
10th February, 2023.

How to Apply
Interested and qualified candidates should send their CV to: career@penielapartments.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Hospitality