Overview

TruPurpose Job Shop Limited is a Management Consultancy firm located in Ibadan. We are licensed by the Federal Ministry of Labour & Employment & has been in operation for more than a decade. Presently, we provide recruitment services in South-West Nigeria. Our services include recruitment, background check, staff outsourcing,overseas university placement.

Job Position: Service Center Supervisor

Job Location: Ring Road – Ibadan, Oyo

Job Responsibilities

  1. Overseeing daily operational activities on pending jobs
  2. Allocating jobs to the technicians and monitoring their activities
  3. Reviewing daily work report with the team and taking corrective measures
  4. Coordinating with spare parts officers. Placing order for parts and tracking the orders
  5. Ensure KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc) are met
  6. Ensure quality service delivery with minimum recurrent repair
  7. Reduction of customer escalations
  8. Daily monitoring the productivity of the technicians
  9. Preparing weekly budget for service operations
  10. Preparing spare part failure report
  11. Checking local repair possibilities for PNA cases, and sending the repair quotations to the service manager for approval
  12. Ensuring adequate spare parts are available at the SVCs (Safety stock planning and execution)
  13. Generating and achieving out-warranty income targets (Reduction in third party repairs installations)
  14. Monitoring and completion of AMCs (Annual Maintenance Contract)
  15. Improving service centre hygiene and compliance to service standards (Job cards, processes, policies, etc)
  16. Participating in monthly/quarterly spare parts counting and labelling activities
  17. Ensuring service cost reduction through proper inventory control methods
  18. Technical skill monitoring and productivity improvement
  19. Planning, organizing and scheduling training for front, backend and field force team.

Job Requirements

  • A minimum of HND / Bachelor’s Degree in Electrical / Electronic Engineering or any other relevant discipline
  • 6 – 8 years technical service/maintenance experience in a sales driven organisation
  • Good knowledge of a recognized ERP package
  • Ability to think outside the box
  • Leadership skills
  • Attention to details
  • Good Communication skills
  • Customer service oriented
  • Proficient in the use of Microsoft Word, Microsoft Excel & Microsoft PowerPoint.
  • Male
  • 30 – 40 years old.

Salary
N120,000 – N150,000 Monthly.

Application Deadline
22nd March, 2023.

How to Apply
Interested and qualified candidates should send their Applications / CV to: trupurposejobs@gmail.com using “Service Center Supervisor – Ring Road” as the subject of the mail.

Note: For more enquiries call: 07083248640 , 09024126032 & 09061499581 .

Tagged as: Customer Service, Graduate