Overview

Eric Vsta Limited is a financial company established in 2021; and we provide a variety of financial products to Nigerian locals and are committed to becoming a leader in Nigeria’s financial industry. Eric Vsta is committed to building a financial service platform with local characteristics through advanced digital financial technology and big data innovation technology to effectively meet customers’ financial needs and try its best to let more people enjoy a better life.

Job Position: Customer Service Teamlead

Job Location: Ogba, Lagos

Job Responsibilities

  1. Guide and direct customer service team towards achieving operational goals.
  2. Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
  3. Ensure that customer complaints are resolved in a professional manner.
  4. Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
  5. Hire and train customer service staff to deliver high class customer service.
  6. Determine work procedures, work schedules, and workflow for customer service staff.
  7. Perform annual reviews, appraisals and performance management reviews for the customer service staff.
  8. Ensure that the customer calls are handled and answered in a timely and accurate fashion.
  9. Develop standard procedures and policies for improving the service provided to customers.
  10. Maintain in-depth working knowledge of the company’s brands, systems and processes.
  11. Monitor business and process metrics to measure and manage customer service effectiveness.
  12. Educate customers about organization’s products or services.
  13. Maintain communication with customers via emails, phone calls, mails, etc.
  14. Prepare documentation and reports on routine customer correspondence for future reference purpose.

Job Requirements

  • Candidates should possess a Bachelor’s Degree qualification with 2 – 3 years work experience.

Salary
N120,000 – N150,000 monthly.

Application Deadline
24th March, 2023.

How to Apply
Interested and qualified candidates should send their CV to: ericvstahr@linkcredit.ng using the Job Title as the subject of the mail.

Tagged as: Customer Service, Graduate