Overview
Mwanga is a tech-driven business process outsourcing services company. We have a highly skilled and agile team that effectively fits into your teams and carries out a major process to result in an upward scale in your profitability. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.
Job Position: Entry Level Tele-Collections Officer
Job Location: Lagos
Job Description
- Manages recovery of overdue loan
- Contacting customers daily/weekly and informing them of their overdue loans
- Following up with customers daily/weekly on previous payment redemption date
- Advising customers onthe best payment options and negotiating suitable payment plans.
- Thoroughly understands assigned portfolio and product
- Responding to customer queriesand escalating accordingly
- Maintaining accurate, up-to-date customer account information
- Reporting accurate customers feedback daily/weekly
Job Requirements
- Minimum Qualification: B.Sc / HND
- Post-Nysc
- 0 – 1 year work experience.
- Candidate must be within the age bracket 21 – 33 years
- Previous experience intele-collections, tele-marketing, sales and Customer Service will be an added advantage
- Strong Written, Communication and Negotiation Skills.
- Strong command of English Language and at least, one other local or international language.
- Performance driven, Agile, Teachable and willing to learn.
- Ability to collaborate with a team in a fast-paced environment.
- Attention to details and strong Listening skills.
- Persuasive, sales/marketing and analytical skills will bean added advantage.
- Proximity to Maryland ( candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja and environs)
Remuneration
N50,000 – N70,000 Monthly.
Application Closing Date
31st May, 2023.
How to Apply
Interested and qualified candidates should send their CV to: careers@mwanga.ng using the Job Title as the subject of the email.
