Overview

WosAm Arena Limited is a leading hospitality company known for its exceptional service and luxurious accommodations. Our hotel is located in Ago-Iwoye, offering a range of amenities and world-class facilities to cater to our guests’ needs. We are committed to providing an outstanding guest experience and creating a warm and welcoming atmosphere for everyone who walks through our doors.

Job Position: Receptionist

Job Location: Ago Iwoye, Ogun

Job Responsibilities

  1. Greet guests with a warm smile and provide outstanding customer service from the moment they arrive.
  2. Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.

Provide detailed information about hotel services, amenities, and local attractions.

  1. Answer phone calls, emails, and other inquiries promptly and professionally.
  2. Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
  3. Maintain a clean and organized front desk area.
  4. Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
  5. Assist with administrative tasks such as reservations, billing, and record-keeping.
  6. Maintain knowledge of hotel policies and procedures to provide accurate information to guests.

Job Requirements

  • A Diploma or Degree in hospitality management or a related field is a plus.
  • 3 – 5 years work experience.
  • Previous experience as a Receptionist or in a similar customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Exceptional interpersonal skills and a friendly, approachable demeanor.
  • Strong organizational skills with the ability to multitask and prioritize effectively.
  • Proficient in using computer systems, including reservation software and Microsoft Office Suite.
  • Ability to handle cash transactions and maintain a high level of accuracy.
  • Flexibility to work in shifts, including weekends and holidays.
  • Knowledge of the local area and attractions is an advantage.

Application Deadline
12th June, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruitment.wosamarena@gmail.com using the Job Title as the subject of the email.