Overview

At Doctall, we are breaking barriers to quality medical care delivery by leveraging innovative technology and strategic partnerships to create tailored options fitted to your needs and financial capacity. We offer on-demand video consultations with certified doctors and specialists in English as well as other local languages: Igbo, Yoruba, Hausa and Pidgin.

Job Position: Digital Operations Intern

Job Location: Lagos

Job Description

  1. Your responsibilities include the under listed. However, other duties may be assigned as required by the Partner Services Manager and the Company.
  2. Manage post consultations process and follow up calls.
  3. Follow up on lab test recommendations, medicine prescriptions from the user and third party partner.
  4. Work with the nurses and sales team to onboard doctors including performing demo calls and uploading appropriate documents.
  5. Manage Doctors’ slots availability and appointment status.
  6. Investigate complaints, drive customer resolution and escalation procedures to make sure service levels are optimized
  7. Ensure issues are reported and logged for record-keeping and future reference.
  8. Register and onboard new partners on the partners portal
  9. Manage the partners’ portal and BroAll Admin end.
  10. To utilize information resources and stay abreast of changes, developments in the diagnostics business that will be relevant to the Company and her clients.
  11. Conduct doctor and customer surveys/feedback rating, to ensure service delivery is consistent and maintained at established standards
  12. Perform quality assurance on all Doctall Products

Job Requirements
To excel in this role, we are looking for candidates who possess:

  1. Minimum of OND in Biological Sciences, or any related field.
  2. Excellent communication, presentation, and negotiation skills.
  3. Self-motivation, tenacity, and a results-oriented mindset.
  4. Familiarity with telemedicine, digital healthcare, software testing, or related fields is a plus.

Why Join Us

  1. At Doctall, we offer unique advantages that make us stand out:
  2. Largest Lab Network in Nigeria: Be part of the fast growing national network of diagnostic laboratories.
  3. Biggest Marketplace for Diagnostics: Democratize diagnostics and help promote transparent discounted lab test pricing to the public masses.
  4. Exclusive Laboratory Partnerships: Benefit from our established partnerships with the biggest laboratories coverage nationwide, ensuring reliable and accurate diagnostic services for our customers.
  5. Healthcare Transformation: Contribute to reshaping the future of healthcare delivery.
  6. Cutting-Edge Technology: Work with advanced digital tools and technologies that simplify your sales processes and boost productivity.
  7. Collaborative Team Environment: Join a passionate and dynamic team dedicated to revolutionizing healthcare.
  8. Career Growth Opportunities: Unlock your potential with opportunities for career advancement within our growing company.
  9. Competitive Compensation: Enjoy a comprehensive compensation package including a competitive base salary, commission, and performance-based incentives.

How to Apply
Interested and qualified candidates should send their CV to: careers@doctall.com and CC: iea@doctall.com using the Job Title as the subject of the mail.