Overview

Aldelia Group – Our client is an online shop for all Fashion and High-Tech needs. They offer a wide selection of products including but not limited to Men & Women’s Fashion, Mobile Phones, Computers, Electronics, Home Appliances and many more, bringing them right to your doorstep.

Job Position: Customer Service Representative

Job Location: Lagos Mainland, Lagos

Job Description

  1. We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
  2. Reporting to the customer service supervisor and manager, working in our dynamic customer service team.

Job Responsibilities

  1. Communicate with customers, answer queries and resolve problems
  2. Build strong relationships with customers and promote our brand
  3. Handle and resolve customer complaints with understanding and diplomacy
  4. Provide product and service recommendations based on customer needs
  5. Process telephone orders and complete customer transactions
  6. Understand and convey technical product information to customers
  7. Advise on company information and processes, as well as deals and promotions
  8. Utilise the internal customer management software to track all order processes

Job Requirements
Essential:

  1. Exceptional verbal communication skills
  2. Excellent people skills and the ability to build relationships with customers
  3. Strong problem-solving abilities and the desire to create positive customer experiences

Preferred:

  • 1-2 years of experience in a phone-based customer service role is an added advantage.
  • OND, HND, or B.Sc Qualification required.

Application Deadline
19th May, 2023.

How to Apply
Interested and qualified candidates should send their CV to: stella.philip@aldelia.com using the Job Title as the subject of the email.

Tagged as: Customer Service