Trade Service Officer at Standard Chartered Bank

Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

Job Position: Trade Service Officer

Job Location: Victoria Island, Lagos

Job Responsibilities
Overall Responsibilities:

1. To assist the Team Lead Ops in managing and overseeing the day-to-day Core Operation team with the aim to achieve:
2. Operational standards / compliance
3. Increased productivity and efficiency
4. Good cost control within the team
5. Good quality control on operational / transactional risks
6. Compliance with regulations relating to Trade
7. Drive and monitor initiatives and activities to improve daily operations in view of accuracy, efficiency and
8. services.
9. Work closely with Trade Product Operation and GBS to standardize, simplify, improve, and streamline process to strive for continuous productivity improvement.
10. Work closely with Trade Client Operation team to continuously drive tier 1 client experience improvements.

Process, Productivity and key responsibility:
by Generic Product Program and Country Product Addendum:

1. Money Laundering Prevention Procedures and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
2. Sanctions policy & procedures
3. Group Policies / GDOI
4. Legal & Compliance Policies
5. Local Regulations
6. Monitor workflows to ensure all transactions are promptly processed as reflected by the agreed turnaround times for customers by team members who possess the compatible expertise.
7. Counter
8. Pre-processing / Scanning
9. Safekeeping
10. Post-processing & despatch
11. Document endorsements & substitutions.
12. Regulated in Country Processing Activities.

Governance & Risk Management:

1. Monitor workflow of transactions during pre-processing and post processing ensuring items are completed within agreed TAT and any items escalated in case of TAT breach.
2. Support to effectively implement all operational, regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
3. Assist to coordinate periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
4. Proactively communicate with the Business Unit Head and BRM on operational risk issues. Escalate significant events to Business Unit Head /BRM as appropriate. Support operations team pre/post audits and assurance reviews.
5. Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time
6. Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

Business Continuity Management:

1. Assist Head of Trade Operations to ensure an adequate Business Continuity Management (“BCM”) plan is in place across the business, to facilitate continuity of critical business operations in the event of significant business interruption.

People and Talent:

1. Train up team members to maximize the productivity of resources available and to ensure that they have the required level of expertise to answer customers’ queries and apply the operational standard required by the Bank.
2. Monitor morale and constantly motivate direct reports to ensure that optimum level of productivity and service standards are achieved.
3. To act as a sponsor for the team for all changes facing Trade Operations group to ensure that such changes are implemented successfully
4. Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes.
5. Review team structure and capacity plans in accordance with change in business structure and demand.
6. Ensure succession planning for critical roles in place.

Regulatory & Business conduct:

1. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
2. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
3. Always work towards achieving the outcomes set out in the Bank’s conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
4. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
5. Engage with local regulatory stakeholders and build trusted and valued relationships to drive outcomes that are satisfactory to the conduct of business in the country
6. Monitor the effective communication and implementation of regulatory changes

Other Responsibilities

1. Ensure that documents received are treated same day and at most, before end of SLA
2. Seeking approvals, when Necessary, through RM/CM.
3. Handling of import Bills for Collections document
4. Completion of all push backs on trade transaction dashboard and follow up with GBS for completion and release issuance.
5. Ensure Bill of Exchange are sent to individual without delay
6. Performs technical and physical validation of all bills shipping document received
7. Receipt of Acceptance of Bill of Exchange, processing, follow up for release of acceptance on IMEX after which endorsement of the shipping document to client where ACP is completed
8. Primary vault key holder

Key Relationships
Internal:

1. Head & team members of Trade Operations
2. Head & managers of GBS
3. Trade BRM
4. Group Trade Operations & Centre of Excellence
5. Local TB Product Management
6. CCIB Head, RMs & CMs
7. BB Head, RMs
8. Business Technology
9. Front Office & Middle Office
10. Other Operations Functions
11. Other Functions (HR, Finance, Legal & Compliance, Tax)
12. Audit and investigations

External:

1. Customers
2. Vendors
3. External consultants
4. Bank Audit / Accounting firms
5. Local and Regional Regulators

Regulatory & Business Conduct:

1. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
2. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
3. Lead to achieve the outcomes set out in the Bank’s Conduct Principles
4. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Job Requirements
Role Specific Technical Competencies:

1. Business Governance and Support
2. Business facilitation
3. Business Partnering
4. Process Management
5. Manage Change
6. Service Delivery and Operations
7. Products + Processes

Application Deadline
8th August, 2023; 11:59:00 PM

How to Apply
Interested and qualified candidates should:
Click here to apply online