Overview

UREX is an innovative, technology-driven company that has existed for five years. It builds industry-leading products that offer crypto-to-crypto swaps, allow consumers and merchants to deposit their coins, and buy/sell digital assets like bitcoin, Ethereum and gift cards on secure and easy-to-use interfaces.

Job Position: Customer Service and Transaction Specialist

Job Location: Ajah, Lagos

Job Description

  1. As a Customer Transaction Relations and Transition Specialist you will be responsible for ensuring the smooth and accurate processing of gift card verification, user balance reconciliation, and customer relations.
  2. You will play a crucial role in maintaining the integrity of user accounts, resolving issues promptly, and providing exceptional customer support. Your duties will involve:

Job Responsibilities

  1. Verify the authenticity and validity of digital assets submitted by users.
  2. Process digital assets transactions within defined time frames, prioritizing prompt
  3. Accurately reconcile user balances after various transactions
  4. Investigate, escalate, and resolve any discrepancies or errors in user balances.
  5. Compile and report reconciliations
  6. Manage the OTC desk and facilitate OTC transactions.
  7. Receive and escalate user issues across all communication chanels to relevant units/teams for quick resolution.

Job Requirements

  1. Excellent Customer Service
  2. Proactive and Creative
  3. Strong Leadership Skills
  4. Ability to identify errors
  5. Detailed and Focus
  6. Willingness to Learn
  7. Candidate must reside in / around Lekki/Ajah.

Salary
N60,000 – N80,000 Monthly.

Application Deadline
10th August, 2023.

How to Apply
Interested and qualified candidates should send their CV to: hr@myfurex.co using the Job Title as the subject of the mail.

Tagged as: Customer Service