Overview
Dukka is reimagining the way individuals and small businesses manage their finances. We care a lot about our community of users and we strongly believe technology for individuals and businesses should not be too expensive to access, nor too hard to use.
Job Position: Customer Success Associate
Job Location: Lagos
Job Description
- Develop & implement new strategies to increase customer retention/engagement
- Coordinate with customer success agents to perform weekly business spotlight activities.
- Manage all conversational channels and respond to all messages from customers.
- Conduct NPS survey on a monthly basis and implement feedback where necessary
- Develop & execute strategies aimed at continuous training of new and existing customers regarding the use of our product and services.
- Liaise with customer success agents to assist merchants with product upload.
- Ensure a high level of customer satisfaction through proactive support and active listening.
- Any other duties as may be assigned
Job Requirements
Education:
- Whilst it would be great for you to have a Bachelor’s/Master’s degree in Business Administration or any social Sciences discipline from an accredited university, we place a higher value on significant work experience in the workforce and relevant certification courses to compensate where there is no qualification.
Skills/Requirements:
- Minimum of 5 years experience in a similar role.
- Integrity, strength of character.
- Strong attention to detail
- Passion for excellence and a constant desire to learn.
- Emotional Intelligence, highly organized and unflappable under pressure.
- Leadership, people management and problem solving skills.
- Effective Communication: People, Verbal and Written skills.
- Experience in customer support or issue resolution
- Computer proficiency
- Empathy.
- Self-control.
- Professionalism.
- Authenticity.
- Acting ability.
- Persuasion.
- Friendliness.
How to Apply
Interested and qualified candidates should:
Click here to apply online
