Overview

Max Drive is a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

Job Position: IT Support & Network Analyst

Job Location: Lagos

Job Responsibilities

  1. Taking ownership of customer issues reported and seeing problems through to resolution
  2. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  3. Research and identify solutions to software and hardware issues
  4. Diagnose and troubleshoot technical issues, including account setup and network configuration
  5. Ask customers targeted questions to quickly understand the root of the problem
  6. Track computer system issues through to resolution, within agreed time limits
  7. Talk customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  8. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  9. Provide prompt and accurate feedback to customers
  10. Ensure all issues are properly logged
  11. Prioritize and manage several open issues at one time
  12. Follow up with customers to ensure their IT systems are fully functional after troubleshooting
  13. Prepare accurate and timely reports
  14. Document technical knowledge in the form of notes and manuals

Job Requirements

  1. B.Sc Degree in Information Technology, Computer Science or relevant work experience (3 – 5 years)
  2. Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, and phone configuration.
  3. Knowledge of Cloud & virtualization technologies: VMware, HyperV, AWS, Azure, Google Workspace
  4. Experience providing desktop technical support to end users in a business environment
  5. Experience solving complex IT issues within time constraints
  6. Experience troubleshooting networking and firewall-related issues
  7. Solid PC hardware, software, and Windows operating system knowledge- Excellent listening and communication skills
  8. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, IT Networks Analyst
  9. Familiarity with remote desktop applications, help desk software, and IT Automation
  10. Familiarity with Information Security Controls and compliance
  11. Ability to provide step-by-step technical help, both written and verbal
  12. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Benefits

  1. Competitive pay
  2. Premium Health insurance cover
  3. Flexible work and hybrid working model
  4. Frequent performance chats & reviews and professional development opportunities
  5. High performing & passionate team members + fun work culture.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology