Overview
Renmoney – We are a passionate team determined to challenge the status quo and make financial inclusion count for the millions of under-banked individuals and small business owners in Nigeria. We provide loans, savings, and fixed deposit solutions to our customers. Our vision is to be the most convenient lending company, delivering outstanding service experiences.
Job Position: Digital User Support Specialist
Job Location: Ikoyi, Lagos
Job Description
- Provide mind-blowing service to our users through excellent interpersonal and communication skills.
- Support content ideation and creative story telling across traditional and online/social media.
- Thorough tracking and reporting of user trends to support data-driven decision
- Manage user support enquiries across chat, emails, tickets, etc.
- Support revenue growth through relevant product recommendations, cross sell or upsell.
Job Requirements
- Minimum of 1 year experience in social media management or user support.
- Writing and oral communication skills
- Marketing / contact center / communications experience.
Benefits
- You’ll receive competitive compensation and work with amazing people.
- You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
How to Apply
Interested and qualified candidates should:
Click here to apply online