Overview

Seamfix Nigeria Limited is a software company that builds application software and middleware solutions for businesses, governments and institutions. Our corporate slogan is “value innovation powered by technology”. We conduct business by innovating value, empowering our customers to exploit such values through technology, measuring the results and benefits of value to the customer and keeping a smile on their faces!

We build solutions for sectors such as telecommunications, energy, retail and service businesses, universities & colleges, schools, health sector and governments. Our software solutions can be classified into two; application software and middleware solutions.

Job Position: Service Ops Engineer (II)

Job Location: Lagos, Nigeria

Job Responsibilities

  1. Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)
  2. Ensure all issues & complaints are resolved promptly
  3. Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team
  4. Conduct daily health checks on the application & prepare weekly reports
  5. Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)
  6. Conduct training on application usage
  7. All other responsibilities assigned to you by your Manager

Job Requirements

  1. B.Eng / B.Sc Degree from a reputable institution/university
  2. Proven work experience as an IT support officer
  3. Basic Programming knowledge
  4. Familiar with database system
  5. Good Customer relationship experience
  6. Problem solving skills and ability to work under pressure
  7. Strong time management and organizational skills
  8. Strong ownership mindset
  9. Excellence driven
  10. Good Attention to details.

What You will be Getting

  1. Competitive Compensation
  2. Laptop for work
  3. Health Insurance
  4. Employers pension contribution
  5. Flexible and remote work culture
  6. Work with really smart people.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Engineering, Information Technology

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