Overview

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

Job Position: Reconciliation Specialist

Job Location: Ikeja, Lagos

Job Description

  1. The Reconciliation and Settlement specialist is responsible for resolving all issues arising from electronic transactions.
  2. Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
  3. Engage aggregators and business partners on improved service delivery

Job Responsibilities

  1. Attend to customer and merchant disputes and ensure prompt resolution.
  2. Liaise with banks and aggregators on settlement discrepancies.
  3. Liaising with switching companies and card schemes on Settlement issues
  4. Reconciliation of transactions routed through various payments platforms including POS.
  5. Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
  6. Ensures timely reconciliation of all transactions done on the terminals.
  7. Ensure daily validation of transaction posting on system.

Other Responsibilities

  1. Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficient.
  2. A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
  3. Passionate about solving problems and is focused on customer experience and outcomes.

Job Requirements

  1. A Bachelor’s Degree or its equivalent
  2. At least 4 years’ in Digital Financial Services or banking industry experience
  3. Experience with electronic payment systems
  4. In-depth knowledge of payment processing- gateways
  5. Leadership and teamwork skills,
  6. Organization and Time management skills
  7. Proficiency in the use of MS Office suites.
  8. Excellent communication skills and interpersonal skills.
  9. Attention to detail and accuracy
  10. Strong analytical and problem-solving skills.
  11. At least 2 years’ experience in reconciliation and settlement of POS.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Apply for job