Overview

Testiver provides independent software testing services and build software. Our services includes testing Mobile, Web, Desktop, Video game applications & ATM softwares. We also develop and build mobile and web software applications that serve the need of our customers.

Job Position: Growth and Program Manager

Job Location: Lagos

Job Description

  1. The Growth and Program Coordinator is responsible for managing the sales and coordination of courses offered by our organization.
  2. This role plays a crucial part in ensuring the smooth operation of sales and responsible for overseeing and managing various aspects of our programs and courses.
  3. This role involves working closely with the marketing team, instructors, students, and other relevant stakeholders to ensure a smooth process from first contact all the way through to effective course delivery and follow up support.
  4. This role might have the possibility of work from home with occasional onsite meetings.

Job Responsibilities
Sales and Enrollment Management:

  1. Contact prospective attendees via identified channels to follow up with interested parties.
  2. Promote courses and educational programs to potential students or corporate clients.
  3. Respond to inquiries from prospective students and provide information on available courses.
  4. Coordinate the allocation of resources such as classrooms, materials, and technology needed for the course.
  5. Assist in the enrollment process, including course setup, student setup on applications, registration, payment processing, and documentation.
  6. Prepare and maintain sales documents, proposals, and reports.
  7. Monitor and track sales leads, opportunities, and pipelines.

Course Setup, Maintenance & Coordination:

  1. Schedule and coordinate course sessions, including dates, times, and locations.
  2. Liaise with instructors and trainers to ensure they have the necessary resources and materials for effective course delivery.
  3. Monitor and manage course attendance and student progress.
  4. Liaise with course instructors to confirm availability and manage schedules.
  5. Create and maintain course schedules, including class timings, locations, and instructor assignments.
  6. Ensure the course meets quality standards and complies with accreditation requirements.

Customer Relationship Management:

  1. Build and maintain strong relationships with prospective, existing, and past students and corporate clients.
  2. Address any issues or concerns raised by students and clients in a timely and professional manner.
  3. Collect feedback and make improvements to courses based on customer input.
  4. Escalate customer issues to the right managerial channels.
  5. Handle customer complaints or issues and ensure timely resolution.
  6. Maintain accurate customer databases and records.
  7. Act as a liaison between students and administrative staff.
  8. Communicate important information about the course, deadlines, and policies.

Administrative Tasks:

  1. Maintain accurate records of course enrollments, attendance, and financial transactions.
  2. Prepare and distribute course materials and resources.
  3. Generate reports on course performance and sales metrics.
  4. Serve as first point of contact for inquiries.

Marketing Support:

  1. Collaborate with the marketing team to develop marketing materials and strategies to attract more students.
  2. Attend promotional events or conferences to represent the organization and its courses.

Job Requirements

  • Bachelor’s Degree in Business, Marketing, Education, or a related field
  • 2 – 10 years relevant work experience.
  • Proven experience in sales, customer service, or course coordination.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Proficiency in relevant software and tools for record-keeping and data analysis.
  • Knowledge of the education or training industry and market trends.
  • Prior experience in educational administration, course coordination, or a related role is preferred.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Use of collaboration tools like slack, MS Teams, Jira etc.

Additional Requirements:

  1. Willingness to work flexible hours, including evenings and weekends when necessary.
  2. Ability to travel occasionally for meetings or events.
  3. Knowledge of online learning platforms and technologies is a plus.

Salary
N150,000 – N250,000 Monthly.

Application Deadline
23rd October, 2023.

How to Apply
Interested and qualified candidates should send their Resume / CV to: info@testiver.com using the Job Title as the subject of the mail.

Tagged as: Business Development