Overview

Kimberly Ryan Limited is a Human Resources Development Company whose aim is to lead in attracting, developing and retaining superior human capital to create a dramatic business advantage for our clients.

Job Position: Customer Service Executive

Job Location: Lagos

Job Responsibilities

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Managing a team of junior customer service representatives.

Job Requirements

  • Candidates should possess HND / Bachelor’s Degree
  • 1 – 3 years customer service experience in a financial institution.

How to Apply
Interested and qualified candidates should send their CV to: resumes@kimberly-ryan.net using the Job Title as the subject of the mail.