Overview
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
Job Position: Senior Channel Operations Specialist
Job Locations: Lagos
Job Responsibilities
- Responsible for the availability, stability, reliability, and operation of all the digital payment systems
- Monitoring, supporting, and optimizing production systems and services.
- Take responsibility for the investigation and resolution of system downtime affecting the channels and payment applications.
- Provide technical support in identifying, investigating, and resolving transaction-related issues.
- Proactively monitoring processes and potential glitches, transactions across different payment systems, investigating systems anomalies relating to payment channels and identifying areas in need of optimization.
- Ensure payment channels have a stable connection with the service providers/switching partners and provide quick responses to any channel-related issue.
- Interface with the technology and product management team to suggest and recommend new initiatives that could Improve customers’ experience with using the Card payment system.
- Track issues and work with component teams for timely resolution of downtimes affecting any of the channels.
- Ability to analyze and interpret application logs and resolve identified issues.
- Digital channel applications testing.
- Taking up technical engagement with switching partners and other payment service providers for the prompt. resolution of service-related failures and to work optimizations of service.
Job Requirements
- Minimum of a Bachelor’s Degree in Computer Science, Computer Engineering, or any related field.
- At least three (5-6) years of cognate experience is required, with two years in a supervisory role.
- Technically skilled in managing and supporting various digital payment systems, especially card payment, local transfers (Interbank/Intrabank), Billers, and Value-added Services (VAS) transactions system.
- Sound knowledge of end-to-end process flow of card payment systems.
- Sound knowledge of end-to-end process flow of funds transfer payment systems.
- Intermediate knowledge of ISO 8583 messaging.
- Digital channel applications testing.
- Excellent knowledge of payment systems and VAS transactions integration.
- Strong work ethic and service mentality with the ability to manage multiple tasks.
- Advanced proficiency in problem-solving, and ability to investigate and address application issues.
- Effective use of database querying languages and tools to develop queries/reports and analyze business. Process data.
- Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel.
How to Apply
Interested and qualified candidates should:
Click here to apply online
