Overview
CreditClan is a full Technology Company with the sole mission of solving all credit problems in Africa. With a deliberate design to remove the burden of technology and related operations from the credit circle, we are well suited to businesses and individuals who desire to scale their credit operations.
- Job Position: Customer Experience Officer
- Job Location: Lagos
Job Description
- Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Job Responsibilities
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Job Requirements
- Proven customer support experience or experience as a Client Service Officer.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritizes, and manages time effectively.
- First degree.
- At least 2 years of work experience.
Closing Date
15th February 2021.
How to Apply
Interested and qualified candidates should send their CV to: jobs@creditclan.com using the Job Title as the subject of the email.
