Overview

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

Job Position: Chargeback Specialist

Job Location: Ikeja, Lagos

Job Description 

  • We are seeking a highly skilled and detail-oriented Chargeback Specialist to join our team. The Chargeback Specialist will play a critical role in ensuring the accuracy and timely response to chargebacks on various third-party portals and treatment of escalations/revalidation mails. This role is instrumental in delighting customers and boosting the reputation of the organization.

Job Responsibilities

  1. Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
  2. Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
  3. Re-validate unsettled transaction position with reconciliation team for closure.
  4. Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
  5. Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
  6. Provide email and phone support to acquirers and merchants for any dispute related issues
  7. Attend to all queries from clients on dispute issues and ensure they resolve promptly
  8. Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
  9. Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
  10. Resolution of Customer issues
  11. Review and respond to mail inquiries

Job Requirements

  1. A Bachelor’s Degree or its equivalent
  2. Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
  3. At least 2 years in Digital Financial Services or banking industry experience
  4. Experience with electronic payment systems
  5. In-depth knowledge of payment processing- gateways
  6. Organization and Time management skills
  7. Proficiency in the use of Ms office suites.
  8. Excellent communication skills and interpersonal skills.
  9. Attention to details and accuracy.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Banking, Finance

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