Overview

HRLeverage Africa – Our client, a Logistic company, is recruiting suitably qualified candidates to fill the position below:

Job Position: Operations Manager – Freight Forwarding

Job Location: Lagos

Job Description

  • We are currently recruiting for the Position of an Operations Manager- Freight forwarding, for our client- a logistic company. The position holder will be responsible for managing and coordinating the daily operations of freight forwarding activities in the organisation.

Job Responsibilities

  1. Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
  2. Communicate all expectations to carriers – paying extra attention to special requirements, assuring the carrier can meet all requirements.
  3. Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
  4. Enter various operational/customer data in software systems, work to identify missing or potential operational or service concern and communicate with appropriate groups as necessary to resolve.
  5. Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
  6. Track orders and shipments and assist with tracing as needed.
  7. Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed.
  8. Interface with airlines, ocean shipping, truck and related carriers to understand requirements.
  9. Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
  10. Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
  11. Create and process invoices, review for operational accuracy, and work with customers on questions and payment.

Job Requirements

  1. Bachelor’s Degree Logistics and Transport Management or related fields
  2. Five years experience in the freight forwarding, logistics industry or a related field, demonstrating a deep understanding of its dynamics.
  3. IT literacy to handle electronic data and a range of software for managing inventory.
  4. Numeracy skills to handle cost and inventory calculations with ease
  5. Strong strategic thinking, decision-making, and problem-solving abilitie
  6. Exceptional communication and interpersonal skills.

Salary 
N150,000 – N200,000 / Month.

Application Deadline
1st March, 2024.

How to Apply
Interested and qualified candidates should send their CV to: resume@hrleverageafrica.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

Tagged as: Technical