Training and Onboarding Analyst at MAX

MAX is on a mission to fix Africa’s notorious last-mile delivery and online-retail problems by using mobile and web platforms to connect consumers, retail businesses and independent drivers in real-time. We are eliminating all logistics and technology barriers that have historically prevented retail businesses in Africa from realizing their full potential.

Job Position: Training and Onboarding Analyst

Job Location: Nigeria

Job Description

• We are looking for a reliable and seasoned Training and Onboarding Officer who will be responsible for training of potential candidates and onboarding successful Champions for MAX

Job Responsibilities
Training and Onboarding:

1. Track riders progress within the onboarding program
2. Communicate clearly the terms of service and employment contract to new Drivers
3. Conduct orientation trainings to inform new hires about company policies and procedures
4. Ensure new drivers are onboarded effectively and understand clearly the obligations detailed in the service contract
5. Build and maintain strong relationships with Drivers. Gather their feedback and contribute to operational improvements
6. Monitor new hire turnover and retention rates
7. Create experiential exercises to drive high level of interactivity and retainment
8. Research new ideas and anticipate future threats and opportunities
9. Stay up-to-date with the latest innovations in the MAX App and relay such to the Champions
10. Collaborate and be proactive to Champions turnover, putting a plan to ensure immediate improvements
11. Duly communicate any necessary change that has been made by the management to Champions in due course
12. Collaborate (with recruitment) in the selection, onboarding and verification/background check of the Champions
13. Provide clear expectations, directions and communicate it to Champions
14. Identify areas of confusion for the class and connect the dots
15. Suggest periodic training for Champions e.g. health and safety
16. Keep abreast of existing and new market practices. Bring in new ideas and anticipate future threats and opportunities
17. Support in the building of a strong Riders workforce/community

Testing and Activation:

1. Ensure the psychometric test is administered to every prospective Champion
2. Ensure that successful candidates move to the next change stage
3. Ensure swift and smooth movement from one stage of activation to the other
4. Follow up to ensure that guarantors forms are verified and returned
5. Follow up to ensure a smooth application process and proper implementation of training

Administration and Management:

1. Ensure the Implementation of company strategies, goals, objectives and procedures
2. Develop and ensure the implementation of strategies, tactics, and procedures
3. Enforce the use of appropriate methods, frameworks and channels to test candidates
4. Optimise processes for effective and efficient budget use
5. Supervise and oversee the Onboarding team
6. Work with line manager to prioritize business and information needs
7. Promote the company’s mission and values

Reporting:

1. Ensure constant update and maintenance of an internal candidate (successful and unsuccessful) database
2. Prepare periodic reports for supervisor to show tasks in progress, number of candidates verified, tested and onboarded
3. Ensure the record of individual performance at each level of the onboarding test

Job Requirements
What You’ll Need:

• A Degree in related fields, minimum of a HND
• 1+ years’ experience in driver training and onboarding
• Experience in e-Commerce transport operations is an added advantage.

Skills and Abilities:

1. Strong working knowledge of developing orientation systems and tools
2. Excellent organizational skills and attention to detail
3. Track record of managing recruitment for multiple clients
4. Strong knowledge of recruitment practices, metrics, and guidelines
5. Detail oriented
6. Excellent leadership and project management skills
7. Superb sales and management skills
8. Excellent verbal and written communication
9. Able to initiate and maintain strong relationships with people from all types of background
10. Strong problem solver, with hands-on approach to plan and execute well
11. A start-up attitude- willingness to work hard to get things done
12. Ability to make discretionary judgment and to manage and impart confidential information.

Benefits

1. Competitive pay & benefits
2. Premium Health insurance cover
3. Consistent Learning and Development.

How to Apply
Interested and qualified candidates should:
Click here to apply online