Overview

Kartel Energy, a leading solar energy company in Nigeria, is recruiting to fill the position below:

Job position: Technical Customer Support

Job Location: Lagos

Job Responsibilities

  1. Research and identify solutions to software and hardware issues
  2. Diagnose and troubleshoot technical issues, including account setup and network configuration
  3. Ask customers targeted questions to quickly understand the root of the problem
  4. Track computer system issues through to resolution, within agreed time limits
  5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  6. Properly escalate unresolved issues to appropriate internal teams (Engineers)
  7. Provide prompt and accurate feedback to customers
  8. Refer to internal database or external resources to provide accurate tech solutions
  9. Ensure all issues are properly logged
  10. Prioritize and manage several open issues at one time
  11. Follow up with clients to ensure their Solar systems are fully functional after troubleshooting
  12. Prepare accurate and timely reports
  13. Document technical knowledge in the form of notes and manuals
  14. Maintain jovial relationships with clients

Job Requirements

  • Qualification: B.Eng
  • 1 – 2 years experience.

Salary
N100,000 monthly

Application Deadline
27th June, 2024.

How to Apply
Interested and qualified candidates should send their CV to: careers@skyvillelimited.com using the Job Title as the subject of the mail.

Tagged as: Customer Service