Technical Writer at Tackle

• We’re searching for an experienced technical writer to join our team and help take our self-service options and customer understanding of Tackle to new heights. The ideal candidate will have proven success in a highly technical field, such as software development, computer science, product management, engineering, or related fields. Also crucial in this role is the ability to evaluate and analyze complex information and a natural desire to help people understand it.  In this role, you will also write technical product documentation, creating help topics that give users a strong learning experience in our enterprise software. As part of the documentation and enablement team,  you bring a user-centered focus to make our documentation and product language match the needs of our intended audiences. You are a strong communicator and experienced at organizing information.

• 1. Develop comprehensive documentation that meets organizational standards
  2. Evaluate current content and develop innovative methods for improvement
  3. Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
  4. Write and edit user-friendly content that meets the needs of the target audience, turning insights into language for user success
  5. Collaborate well with UX, Product, and Engineering teams to understand Tackle’s product goals and audiences as you work
  6. Partner with subject matter experts across the company to deeply learn the Tackle platform
  7. Continuously monitor customer support case patterns and proactively address knowledge gaps in the documentation
  8. Be familiar with Agile and unafraid of Github, Jira, and developer-centric workflow
  9. Embrace a culture of respect, inclusion, collaboration, and transparency

Job Requirements

• • 2+ years writing customer-facing product documentation for enterprise SaaS (B2B) products, including experience editing content written by product managers and engineers
  • Experience writing for technical users or products that support integrations
  • A portfolio that demonstrates strong technical documentation experience. We must have samples to consider your application.
  • Experience creating and maintaining writing guidelines and processes
  • Proven ability to quickly learn and understand complex subject matter
  • Excellent collaboration and written communication skills, with an eye for detail
  • Experience working with engineers to improve user experience (ex: design, product, UX), refine content, and create visuals and diagrams for technical support content
  • Ability to handle multiple projects simultaneously
  • Excellent communication and collaboration skills

• 1. Bring YOU to the role – we want creative, positive, and excited team members who can think around corners and push us all to get better every day
  2. You’re not afraid of a challenge – you analyze, create, share, and adapt
  3. You’re a continuous learner, eternally curious, with a growth mindset
  4. You learn fast, adapt quickly, and pivot without breaking a sweat
  5. You’re a strong team player and collaborator. You’re happiest when the whole team is successful, and you’ll do whatever it takes to make sure that happens.
  6. You’re also a self-starter who thrives working independently in a remote setting
  7. You’re a master of organization and time management
  8. You are proactive and always two steps ahead of the ask
  9. Professional certification (ex: Society for Technical Communication)
  10. You enjoy the demanding pace of a hyper-growth SaaS company

Salary

• $63,000 – $87,000 Anually

How to Apply
Interested and qualified candidates should:
Click here to apply online