Overview

PressOne Africa is an early-stage startup helping entrepreneurs retain their customers, through a centralised voice communication platform. We are on a mission to help entrepreneurs across Africa build more customer-centric businesses. With our business phone systems, entrepreneurs, no matter the size of their business, can handle customer communication like global brands.

Job Position: Junior Product Manager

Job Location: Lagos

Job Description

  • We are seeking a Product Manager to optimize our product development process and enhance our customer support experience.
  • This role involves facilitating agile methodologies, managing task workflows, and coordinating with the customer support team to ensure timely issue resolution.

Job Responsibilities
Agile Process Facilitation:

  • Lead agile ceremonies (sprint planning, daily stand-ups, retrospectives).
  • Ensure the team adheres to agile principles and practices.
  • Identify and implement process improvements.

Task Management:

  • Manage the task management tool (Linear) to optimize workflow.
  • Assign tasks, track progress, and ensure timely completion.
  • Provide visibility into project status.

Technical Support Coordination:

  • Collaborate with the customer support team to understand technical issues.
  • Prioritize and escalate technical issues to the engineering team.
  • Track issue resolution and identify patterns for improvement.

Content Creation:

  • Develop and maintain FAQs, user guides, and demo videos.
  • Contribute to the development of knowledge base articles.

Customer Feedback:

  • Monitor customer feedback through NPS and CSAT surveys.
  • Analyze customer feedback to identify product improvement opportunities.

Job Requirements
Who you are:

  • Bachelor’s Degree in Computer science or a related field
  • Certified Scrum Master with experience
  • 2+ years of experience in product management.
  • Strong communication skills with a customer-first mindset.
  • Demonstrated ability to take initiative and work independently.
  • Experience working in an agile environment and familiarity with agile methodologies.
  • Passion for user experience, with a keen eye for detail and a commitment to delivering high-quality products.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Information Technology, Product Management

Apply for job