Overview
CcHUB is Nigeria’s first open living lab and pre-incubation space being designed to be a multi-functional, multi-purpose space where work to catalyze creative social tech ventures take place. The HUB is a place for technologists, social entrepreneurs, government, tech companies, impact investors and hackers in and around Lagos to co-create new solutions to the many social problems in Nigeria.
Job Position: Community Manager
Job Location: Yaba, Lagos
Job Description
- We are recruiting a Community Manager who will oversee and create innovative & exciting methods to engage and manage the Community of the Creative Economy Practice at CcHUB.
- As Community Manager, you will lead engagement with community(ies) of Creative Economy stakeholders including creatives/creators and experts, sector support organizations like hubs, associations and collectives, service providers and freelancers, employers, business owners etc.
- In this role, you will manage the daily operations of the Creative Economy community ecosystem, as well as build models, metrics of success, and growth strategies, ensuring the long-term success and growth of the community.
- Fostering a sense of community by building relationships with the community across a range of stakeholder types.
- Stimulating engagement by interacting with followers and the Creative Economy audience.
- Responsible for developing the content and communication strategy across all social media channels, and communities.
- Understand the online user experience and consumer journey and suggest improvements to how we better engage with our audience directly.
- Liaise with the Communications Unit to monitor analytical reporting in line with KPIs.
- Organise and execute key community engagement events
- Analyze the effectiveness of our engagement and social media campaigns to shape the next wave of activity.
- Ensure all communication and tone of voice are consistent with our brand identity.
- Measuring the interaction level with the community; Monitoring and answering questions, comments, and community queries in a timely manner
- Monitoring the success of campaigns and analyzing community and social media data
- Preparing detailed weekly and monthly reports on social media and community activity; Monitoring and registering the increase or decrease in the follower volume; and tracking users’ interactions, such as likes, comments, and shares by employing analytic tools.
- Overseeing the publishing of relevant content, such as blog entries, on a regular basis and the relevant impact on the audience across hubs
- Staying up-to-date on social media tools and best practices.
Job Requirements
A keen understanding of:
- How Creative Economies work and how the communities in the sector operate
- Tools and strategies that enhance community engagement both online and offline
- Project management to effectively manage and deliver multiple projects
Other Requirements
- Bachelor’s Level or Equivalent in communication, English, journalism, marketing, or a related field.
- A keen understanding of how to create and sustain active communities in person and online
- 3-4 years of social media marketing/content and campaign management experience to deliver against clear metrics for engagement.
- 3+ years in social community management including Facebook, Instagram., LinkedIn, X, Telegram, WhatsApp, and YouTube are essential.
- A strong grasp of project management to successfully oversee and deliver multiple initiatives simultaneously.
- An understanding of community engagement and how to meet the needs of the community.
- An understanding of tools and strategies that enhance community engagement both online and offline.
- At least 3 years of understanding of community networks and – design, functionality, and strategy.
- Wide knowledge of digital marketing methods – including content marketing, social media, and online advertising.
- Proficiency in Google Analytics.
- Organisational skills to handle multiple priorities in a fast-paced environment.
- Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
- Experience of working in a large, complex organization with extensive stakeholder management experience
- Knowledge of marketing trends and techniques.
How to Apply
Interested and qualified candidates should:
Click here to apply online
