Overview
Emtill Solutions Nigeria Limited is a fintech company with the goal of being the first point of call for our customers in terms of anything finance.
Job Position: Customer Service Representative
Job Location: Lagos
Job Description
- The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and promoting our products and services.
Job Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product and service information to customers
- Process customer orders and payments
- Collaborate with internal teams to resolve customer issues
- Identify and escalate potential customer issues to management
- Maintain accurate records of customer interactions
- Meet and exceed customer service targets and metrics
Job Requirements
- Bachelor’s Degree in a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Proficiency Microsoft Office
- Must have completed their NYSC.
Salary
N80,000 – N100,000 monthly.
Application Deadline
21st October, 2024.
How to Apply
Interested and qualified candidates should send their Resume to: eniola.oloruntoba@emtill.com using the job title as the subject of the mail.
