Overview
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading-edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
- Job Position: Customer Service Management Executive
- Job Location: Lagos, Nigeria
About the Job
- Providing world-class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customer’s need for additional Rogers’s products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback – Receiving and incorporating feedback from customers to improve personal and business performance.
- Resolution – Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Providing world-class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customer’s need for additional Rogers’s products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback – Receiving and incorporating feedback from customers to improve personal and business performance.
- Resolution – Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly, and Monthly Customer Complaints Report.
- Providing world-class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customer’s need for additional Rogers’s products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback – Receiving and incorporating feedback from customers to improve personal and business performance.
- Resolution – Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Listening to customers, analyzing their needs, and offer adapted solutions to their needs and complaints
- Contact customers who lodge complaints and regularly update them on the stage of resolution.
- Complaints Tracking and Documentation. Ensure proper record-keeping in terms of regulatory requirements.
- Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
- Reporting, tracking and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.
How to Apply
Interested and qualified candidates should:
Click here to apply online
