Overview
Afconrecruit Limited is a company that provides solutions to improve the quality and output of the work transaction for both Employers and Employees.
Job Position: Human Resources (HR) / Customer Care Officer
Job Location: Ikeja, Lagos
Job Description
- This dual-role position combines Human Resource (HR) responsibilities with customer care functions.
- The ideal candidate will manage HR operations, including recruitment, employee relations, and compliance, while also serving as the point of contact for customer inquiries and support.
- The role requires excellent organizational, interpersonal, and multitasking skills.
Job Responsibilities
Human Resource Responsibilities:
Recruitment & Onboarding:
- Draft and post job advertisements on various platforms.
- Screen applicants, schedule interviews, and assist in onboarding new employees.
Employee Relations:
- Handle employee queries and resolve workplace conflicts.
- Foster a positive work environment through engagement initiatives.
Performance Management:
- Assist in monitoring employee performance and conducting appraisals.
- Support managers in setting performance goals and addressing under performance.
Training & Development:
- Identify training needs and coordinate learning programs for employees.
- Support career development initiatives and mentorship programs.
Customer Care Responsibilities:
Customer Support:
- Respond promptly to customer inquiries via email, phone, and other communication channels.
- Provide accurate information about products, services, and policies.
Complaint Resolution:
- Address customer complaints with professionalism and empathy.
- Escalate unresolved issues to the appropriate department.
Customer Relationship Management:
- Build and maintain positive relationships with customers.
- Collect feedback to improve service delivery.
Record-Keeping:
- Maintain detailed records of customer interactions and transactions.
- Update customer profiles and ensure data accuracy.
Job Requirements
- Bachelor’s Degree in Human Resources, Business Administration, or related field.
- Experience in HR and/or customer service roles is an advantage.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in HR software, CRM tools, and Microsoft Office Suite.
- Knowledge of labor laws and customer service principles.
- Project management with process orientation is a plus.
- A pretty female within the age bracket of 20 – 30 years is preferable for this role.
Salary
N120,000 Monthly.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Female Corp members can also apply.
