Overview
Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries. We provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.
Job Position: Senior Business Manager – Commercial Segment
Job Location: Victoria Island, Lagos
Job Description
- At Leatherback, ee are expanding our business development team and hereby seek qualified individuals for this role. The Senior Business Manager (Commercial Segment) will play a pivotal role in nurturing and expanding our relationships with large businesses and emerging corporates across productive sectors of the economy.
- He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize client satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.
Job Responsibilities
Client Relationship Management:
- Identify and pursue sales opportunities to activate large SMEs and emerging corporates for Leatherback’s offerings
- Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential customers.
- Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
- Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
- Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
- Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
- Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
- Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
- Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
- Initiate and identify potential leads through various channels and not limited to industry/network events, cold calling.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
Team Management:
- Lead and manage a team of sales associates and account managers, providing guidance, coaching, and support to ensure team success.
- Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
- Foster a collaborative and positive team culture, promoting knowledge sharing and professional development.
Job Requirements
- Bachelor’s Degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.
- Proven track record of at least 8 years in key accounts management, business development, or sales roles within the commercial and/or corporate banking sector
- Demonstrated success in managing and growing large client accounts, preferably within specified sector
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
Skills and Attributes:
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
- Collaborative Leader – Thrives in team settings and values input from cross-functional stakeholders.
How to Apply
Interested and qualified candidates should:
Click here to apply online
