Overview

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Job Position: Head, Non-Financial Transactions – North
Locations: Abuja, Bauchi, Zamfara, Katsina, Kogi, Kebbi, Niger, Yobe and Bauchi

Job Descriptions

  1. Issuance of Token devices to customers / ensure safe custody of blank Token devices.
  2. Maintenance of up-to-date registers for customers’ transactions and instructions as required under the existing policies and procedures.
  3. Ensure proper call over – collection/storage, retrieval and scanning of the certificate to CCM
  4. Monitor the printing of audit trail for call over and other reports, and generate printouts for MIS to facilitate various functions.
  5. Supervise the rendering of the anti-money laundering report (smart screen).
  6. Responsible/monitor the safe custody portfolio, sign safe custody receipts, ensures charges are promptly collected and supervise the processing of security documents. Ensure dual  control in the retrieval / release of Security document pledged as collateral.
  7. Oversee/ensure that the Branch ambience is always in good shape
  8. Perform all other duties as assigned by the Head, Branch Services.

Duties & Responsibilities

  1. Supervise the activities of the non-financial transaction Unit.
  2. Establish good customer relations by always maintaining a customer-friendly disposition
  3. Ensure the proper handling of all customer enquiries and resolve of issues beyond the Non[1]Financial Transaction Officer.
  4. Modify transactions above the subordinates’ limit
  5. Oversee the setup of standing order instructions
  6. Verify transactions initiated by subordinates.
  7. Handle probate account enquiries by customer mandate and relevant
  8. law / ensuring that the deceased customer’s account is frozen once the probate enquiry is issued.
  9. Oversee/approve/sign all Bankers’ confirmations and letters of reference requests.
  10. Interview customers, oversee the prompt opening/closing of Accounts (all variants), ensure
  11. KYC compliance / full documentation / approved deferrals are in place, and sign-off on account opening forms.
  12. Ensure all closed accounts are recorded in the closed accounts register, called over and  stored appropriately
  13. Oversee the processing of Customers’ cheques, Card requests, alerts and Online banking services, including ultimate delivery to the customer.
  14. Ensure safe custody of processed debit cards and issuance of the customer’s selectable PIN.

Requirements
Education:

  1. Minimum Education: First Degree in any discipline

Experience:

  1. Minimum experience – Four years of relevant working experience.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Accounting, Banking, Finance