Overview

Willers Solutions Limited – Our client, a reputable firm in the ISP sector, is recruiting to fill the position below:

Job Position: Account Management Officer
Location: Lekki, Lagos

Job Summary

The ideal candidate will be responsible for building and maintaining long-term relationships with clients, ensuring client satisfaction, managing account operations, and supporting business growth through upselling and retention initiatives.

Job Responsibilities

  1. Serve as the primary point of contact for assigned clients
  2. Develop and maintain strong, long-lasting client relationships
  3. Ensure the timely and successful delivery of solutions based on client objectives
  4. Coordinate with internal teams to meet customer expectations
  5. Conduct proactive client outreach and routine customer satisfaction surveys
  6. Identify opportunities for account growth through upselling and cross-selling
  7. Monitor and communicate the progress of monthly and quarterly initiatives to stakeholders
  8. Drive client retention and win-back strategies
  9. Resolve client issues and escalate where necessary
  10. Analyze client feedback and suggest areas for service improvement.

Requirements

  1. Bachelor’s Degree in Business Administration, Sales, or a relevant field
  2. Proven experience as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
  3. Strong background in client relationship management and retention strategies
  4. Experience using CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and MS Office (especially Excel)
  5. Ability to deliver client-focused solutions aligned with customer needs
  6. Excellent communication, negotiation, and presentation skills
  7. Strong multitasking and time-management skills
  8. High level of accuracy and attention to detail
  9. Confident in handling challenging client requests and difficult conversations
  10. Strong listening and interpersonal skills.

Salary
N200,000 – N250,000 Monthly plus Benefits

How to Apply
Interested and qualified candidates should send their CVs to: jobs@willerssolutions.com using “Account Management Officer ” as the subject of the email.

Tagged as: Accounting