Overview
Zibac Consulting – Our client is a luxury concierge service catering to high-net-worth individuals and celebrities in Lagos. We specialise in seamless, bespoke services, from exclusive event planning to luxury transportation and private jet charters.
Job Position: Operations Consultant
Location: Lagos
Employment Type: Contract (Hybrid; 3-month consultancy with possible extension)
Job Overview
- As we gear up for our summer launch, we are seeking an experienced Operations Consultant to help design and implement the systems that will power our service operations.
- The Operations Consultant will play a critical role in laying the operational foundation of the company.
- You will be responsible for developing and implementing key systems, processes, and workflows across our core service categories.
- You will also help onboard service partners, facilitate client bookings, and streamline communication between the concierge team and vendors.
Job Responsibilities
- Design end-to-end SOPs for bookings, client requests, vendor coordination, and payment workflows.
- Develop and manage templates for itinerary building, vendor briefing, and client confirmations.
- Assist in setting up a bookings management tool (Google Workspace, Notion, or Airtable).
- Coordinate logistics and communication across different service categories.
- Support the Founder with operational planning and execution, especially during launch.
- Recommend tools, platforms, and systems for long-term scalability.
Requirements
- Interested candidates should possess a Bachelor’s Degree
- 3+ years of experience in operations, hospitality, event management, or a concierge role.
- Excellent project management and organisational skills.
- Confident using Google Suite, Notion, or other workflow tools.
- Must be resourceful, discreet, and solutions-oriented.
- A high degree of professionalism and a customer-first mindset.
Compensation
N300,000 monthly.
How to Apply
Interested and qualified candidates should:
Click here to apply online
