Overview

Teamace Limited – Our client, a leading culinary company, is recruiting to fill the position below:

Job Position: Business Operations Manager
Location: Ikoyi, Lagos

Job Summary

As the Business Operations Manager, you will be responsible for ensuring the smooth running of the company on a day-to-day basis.

To ensure customer satisfaction, we take customers’ orders, meet deadlines for collection, solve customer complaints, mediate staff issues, and ensure the company operates at maximum efficiency.

Job Responsibilities

  1. Recommend strategies and advise the CEO on issues that pertain to the development of the company.
  2. Collaborate with the customer service team to ensure timely responses to customers’ orders, inquiries, and complaints, ensuring customer satisfaction at every step.
  3. Supervise cross-functional support teams and collaborate to improve tools and systems for increased business efficiency.
  4. Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
  5. Implement data collection methods for operational metrics, aiming to reduce errors and increase service excellence.

Requirements

  1. Bachelor’s or Master’s degree in Business Administration, or a related field.
  2. Minimum of 5 years of relevant experience in operations management, preferably in retail or food manufacturing.
  3. Experience in managing customer service teams and logistics operations is compulsory.

Salary
N500,000 – N700,000 per month.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Business Development