Overview

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

Job Position: IT Support Associate
Location: Lagos

Job Description

The IT Support Associate is responsible for resolving daily tech issues and supporting all staff with hardware, software, and connectivity needs.

The person will handle basic infrastructure tasks, ensure timely ticket resolution, and support onboarding/offboarding. This is a Lagos-based role supporting both Nigerian and international teams.

Job Responsibilities

  1. Respond to helpdesk tickets related to IT and user support
  2. Provide on-site support to Lagos-based staff and remote assistance to global users
  3. Track and maintain inventory of IT assets and tools
  4. Manage user setup and removal during onboarding/offboarding
  5. Coordinate with external vendors on repairs or hardware purchases
  6. Assist with setting upthe  internet, firewall, and office network connections
  7. Run routine system checks and escalate technical issues as needed

Requirements

  1. OND / HND / Bachelor’s in Computer Science, Engineering, or a related field
  2. At least 2 years of experience in IT support or a similar role
  3. Strong troubleshooting and communication skills
  4. Familiarity with tools like Microsoft 365, email platforms, and remote support tools
  5. Ability to manage plug-and-play hardware issues (laptops, printers, routers)
  6. Curiosity and willingness to learn on the job

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Engineering, Science, Technology