Overview

People Capacity Management Limited is a human resources and management consulting firm in Lagos, Nigeria. We provide services, expertise, and resources to both the private and public sectors through our deep knowledge of issues specific to industries and sectors. We are committed to meeting the needs of our clients in a timely and cost-effective manner. Our goal is to offer our clients the option that best suits their needs, be it a short or long-term assignment or on a project or ad hoc basis. We take the time to develop strong working relationships with our clients by understanding their business, their needs, and the company culture.

Job Position: Business Manager
Location: Lagos

Requirements

  1. Proven Track Record in Travel and Tour (5+ Years)
  2. Experience: Minimum of 5 years in a senior leadership role within the luxury hospitality industry, including high-end hotels, premium flight services, or upscale vacation rentals.
  3. Focus: Demonstrated ability to create memorable, upscale guest experiences with a refined attention to detail, elevating brand presence and reputation within the luxury market.

Other Requirements:
Sales Leadership and Network

  1. Sales Expertise: Extensive background in sales management with a strong track record of driving revenue within hospitality or travel.
  2. Network: Access to a robust, well-established sales network in the luxury hospitality or travel space, capable of opening doors to high-value clients and sales channels that contribute to growth.

Innovation and Tech-Savvy

  1. Tech Familiarity: Knowledgeable in the use of hospitality technology, including booking platforms, CRM systems, guest experience software, and analytics tools for operational optimisation.
  2. Project Management: Proven ability to assemble and oversee a team of tech contractors and developers for the successful build-out of digital applications, focusing on user-friendly, high-end customer interfaces.

Operations & Team-Building Expertise

  1. Leadership Skills: Successful track record in building and scaling high-performing teams, especially in sales and customer service, to uphold exceptional service standards and operational excellence.
  2. Scalability: Skilled at creating efficient structures and workflows to support the growth of a large, diverse team, including hiring, training, and performance management.

Strategic Industry Connections

  1. Network Access: Existing connections with industry leaders and decision-makers in the hospitality and travel sectors who can facilitate strategic partnerships and collaborations to advance business objectives.

Customer-Centric and Personalised Approach

  1. Guest Satisfaction: Deep commitment to customer satisfaction and personalisation, tailoring services to exceed expectations and foster brand loyalty among discerning clientele.

Expertise in Curating Luxury Experiences

  1. Luxury Vision: A sophisticated eye for luxury, with the ability to curate top-tier experiences that elevate the Double H brand and set it apart within the luxury market.
  2. Brand Transformation: Strategic understanding of luxury aesthetics and an innovative approach to repositioning the company, taking it to new levels of prestige and client appeal.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Business Development