Overview

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialised services.

Job Position: Customer Experience & Social Media Officer
Location: Abuja (FCT)

Job Responsibilities
Customer Service (50%):

  1. Respond promptly to customer inquiries via phone, email, WhatsApp, and social media.
  2. Handle customer complaints and provide appropriate solutions within agreed timelines.
  3. Manage after-sales support, including delivery follow-up, exchanges, and returns.
  4. Maintain accurate customer records and feedback reports.
  5. Ensure a seamless customer journey from order placement to product delivery.
  6. Conduct periodic customer satisfaction surveys and present insights.

Social Media Management (40%):

  1. Manage social media platforms (Instagram, Facebook, TikTok, Twitter, etc.).
  2. Develop, schedule, and post engaging content aligned with the brand voice.
  3. Respond to comments, DMs, and mentions in a timely and professional manner.
  4. Monitor social media trends and competitor activities to improve engagement.
  5. Collaborate with the Creative Team for campaigns, photoshoots, and product launches.
  6. Track and report social media analytics (reach, engagement, conversion).

Administrative & Team Support (10%):

  1. Support marketing campaigns, pop-ups, and fashion events.
  2. Assist in building and managing the online customer database.
  3. Coordinate with the logistics team to ensure smooth customer deliveries.

Skills & Qualifications

  1. B.Sc./HND in Marketing, Communications, Business, or related field.
  2. 1–3 years of experience in customer service and/or social media management.
  3. Strong verbal and written communication skills.
  4. Knowledge of social media platforms, trends, and analytics tools.
  5. Customer-centric mindset with problem-solving skills.
  6. Ability to multitask in a fast-paced environment.
  7. Fashion industry experience (added advantage).
  8. The ability to communicate with customers in French (Intermediate Level)will be a very strong advantage.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the Job Title as the subject of the mail.

Tagged as: Customer Service, Social Media