Overview
Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits, as well as Outsourcing of goods and services for organisations.
Job Position: Technical Support Specialist
Location: Remote
Job Responsibilities
- Install and support IT hardware, operating systems, and business-critical software to ensure optimal system performance.
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Actively update, maintain and monitor all aspects of computer networks.
- Resolve technical issues related to network interruptions.
- Making recommendations to clients and management as needed.
- Assisting Server Engineers by taking care of basic tasks like creating user profiles and monitoring updates, and backups.
- Sending technical documents to customers who have lost or misplaced them
- Completing job cards and other relevant paperwork.
- Organise and file documentation about warranties and instructional guides for computer hardware.
Requirements
- A Bachelor’s Degree in Computer Science or a related technology field.
- 3 years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
- Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise.
- Good problem-solving skills and the ability to come up with creative solutions.
- Excellent listening skills to establish the issues that users are facing.
- The ability to multitask, as they may be working on multiple problems simultaneously.
- The ability to work well under pressure and remain calm when things go wrong.
Salary
N400,000 / month (non-negotiable).
How to Apply
Interested and qualified candidates should send their CV and link to their portfolio to: jobscandidate8@gmail.com using the Job Title as the subject of the mail.
