Overview

Jeroid Limited is a leading Nigerian fintech company offering innovative solutions in cryptocurrency trading, gift card redemption, and digital payments. With a user base of over 200,000, we are committed to delivering secure, fast, and reliable services. At Jeroid, we value exceptional customer experiences and are seeking a dedicated Customer Service Representative to join our growing team.

Job Position: Customer Service & Support Representative
Location: Lagos

Job Description

We are looking for a Customer Service & Support Representative who will be the first point of contact for our customers, ensuring that inquiries, complaints, and requests are handled with professionalism, empathy, and efficiency.

Job Responsibilities

  1. Respond promptly to customer inquiries via live chat, email, WhatsApp, and other assigned channels.
  2. Provide accurate information about our products, services, and transaction processes.
  3. Investigate and resolve complaints while ensuring minimal disruption to customer experience.
  4. Escalate complex issues to relevant teams and follow up until resolution.
  5. Maintain accurate customer records and interaction logs.
  6. Collaborate with internal teams (tech, compliance, finance) to ensure customer satisfaction.
  7. Monitor transactions and provide timely updates to customers.
  8. Identify recurring customer issues and suggest process improvements.
  9. Ensure adherence to company policies, procedures, and compliance guidelines.
  10. Assist in onboarding new customers and guiding them through platform use.

Requirements

  1. Minimum of OND / HND / BSc in any field.
  2. At least 2 years of experience in customer service, preferably in fintech or e-commerce.
  3. Excellent written and verbal communication skills.
  4. Strong problem-solving ability and attention to detail.
  5. Good typing speed and proficiency with digital tools (Google Workspace, CRM systems, live chat software).
  6. Ability to multitask and work in a fast-paced environment.
  7. Willingness to work shifts, including evenings, weekends, and holidays.

Skills & Attributes:

  1. Empathetic, patient, and customer-focused.
  2. Proactive in finding solutions and following through.
  3. Ability to remain calm under pressure.
  4. Professional and positive attitude.
  5. Strong teamwork and collaboration skills.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Tagged as: Customer Service

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