Overview

Elvaridah Limited – Our client, a Catering, Event or Hospitality Company, is recruiting to fill the position below:

Job Position: General Manager (GM)
Location: Lagos

Job Summary

The General Manager (GM) will oversee the overall operations, strategy, and profitability of the business, ensuring excellence in service delivery, operational efficiency, and client satisfaction.

This role requires a strong leader with deep experience in catering, events management, or hospitality operations — capable of driving business growth while maintaining high service and quality standards.

Job Responsibilities
Strategic Leadership:

  1. Provide strategic direction for business operations, growth, and profitability.
  2. Develop and implement short- and long-term operational goals aligned with company objectives.
  3. Monitor business performance metrics and identify opportunities for process optimisation and revenue growth.

Operations Management:

  1. Oversee daily operations across departments (kitchen, service, logistics, events, and client relations).
  2. Ensure smooth coordination of catering and event activities, from planning to execution.
  3. Develop and enforce standard operating procedures (SOPs) to ensure consistent quality and efficiency.
  4. Supervise inventory, procurement, and supplier relationships to maintain cost control and timely supply.

Financial & Business Management:

  1. Prepare and manage budgets, forecasts, and financial reports.
  2. Monitor revenue, expenses, and profit margins; implement cost-control measures where necessary.
  3. Negotiate contracts with vendors, clients, and partners to optimise value.
  4. Identify and pursue new business opportunities, partnerships, and market expansion strategies.

Client & Guest Relations:

  1. Maintain excellent relationships with clients, ensuring expectations are exceeded at every engagement.
  2. Oversee the handling of client feedback and complaints promptly and professionally.
  3. Drive customer retention strategies and maintain high satisfaction ratings.

Team Leadership & Development:

  1. Lead, train, and motivate departmental heads and staff to deliver top-quality service.
  2. Set performance goals and conduct regular evaluations and coaching sessions.
  3. Foster a positive, service-oriented culture with a strong focus on teamwork and accountability.

Compliance & Quality Assurance:

  1. Ensure adherence to health, safety, and hygiene standards in all operations.
  2. Maintain compliance with licensing, food safety, and hospitality regulations.
  3. Regularly review operational processes to ensure quality, safety, and efficiency.

Qualifications & Experience

  1. Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree is an advantage).
  2. 7–10+ years’ progressive experience in the catering, events, or hospitality industry, with at least 3 years in a senior management role.
  3. Proven track record in operations management, client relations, and financial oversight.
  4. Strong leadership, communication, and interpersonal skills.
  5. Experience managing large teams and coordinating high-profile or large-scale events.
  6. Solid understanding of industry trends, customer expectations, and service standards.
  7. Proficiency in business management tools, scheduling software, and Microsoft Office Suite.

How to Apply
Interested and qualified candidates should send their CV to careers@elvaridah.com, using the Job Title as the subject of the email.

Tagged as: Administrative